We are going to explain what you can do if your laptop keyboard has stopped working. Here, it may be due to several things, such as an occasional problem or one related to the drivers, something that can be fixed. But it may also be due to a hardware problem, in which case it gets pretty ugly.
We are going to order the solutions from the simplest to the most complicated, so we will undoubtedly start with those that have to do with the software.
These are things that you can try one, and if it doesn’t work, move on to the next, and so on until you get it fixed or you can’t and have to end up taking it to the technical service. We’ll also mention a couple of temporary patches to get you out of trouble.
First, turn it off and on again
The universal solution for software problems with any operating system has been the same for years: turn the laptop off and then on again. There’s always the chance that it’s one of those little one-off errors that happen once and then don’t happen again for a while, and in these cases a reboot is usually enough.
Update the keyboard drivers
It is possible that the keyboard drivers have become outdated, have not been updated to a new version for whatever reason, and that this causes errors. In this case, open the Start menu, and in it find and open the Device Manager application. To do this, simply press the Windows button and type Device Manager, and when you see the option in the results click on it.
Once you enter the device manager, you will see a list with the categories in which all the hardware components of your laptop are sorted.
In this list, right-click on the keyboard and choose the Update driver option when the pop-up menu appears. You will be taken to a screen where you can automatically update the drivers. If not, you can try updating the drivers with third-party applications that you can download.
Reinstall the keyboard drivers
And if updating is not enough, you can also try uninstalling the drivers and reinstalling them later. The first step is the same. Open the Start menu, and in it find and open the Device Manager application. To do this, simply press the Windows button and type Device Manager, and when you see the option in the results click on it.
Once you enter the device manager, you will see a list with the categories in which all the hardware components of your laptop are sorted. In this list, right-click on the keyboard and choose the Uninstall driver option when the pop-up menu appears. Once you do this, restart the laptop so that when Windows starts up again it detects the keyboard and tries to install a driver.
And if this is not enough, remember that here is a complete tutorial on how to search for missing drivers on your Windows computer. This way, you will be sure that the problem is not simply that your computer has not been able to find them because of some internal error that has occurred.
And if it is a hardware problem…
Okay, you have done the checks and nothing is wrong, or simply the computer is giving you other signs that point to a hardware problem*. Either the keyboard or its wiring is failing. In this case, there are two things you can do: the first is to **take the laptop to a technician for repair, and the second is to try to do it yourself.
If you decide to do it yourself, here depending on the type of laptop you may be able to open it completely or have some kind of problem, and the connectors may be different. In any case, the theory goes that you should remove the screws and open the inside cover, and inside locate the keyboard connector.
Gently unplug this connector and see if it needs to be cleaned or was miswired, and plug it back in.
If it is under warranty do not open it yourself, as doing so will possibly void your warranty. You will have to take it to the store where you bought it or send it to the manufacturer’s technical support service. If the connector is damaged, I’m afraid you will also have to take it to a professional for repair.
Are you sure it’s not dirty or misconfigured?
If the whole keyboard does not work, but just some keys, maybe it is dirty. We haven’t mentioned this before because we assume that the whole keyboard fails, but we can’t leave this article without mentioning it. Here is our guide to cleaning your entire laptop, including the keyboard.
In addition, we also have another guide to help you when the keyboard is out of configuration. In this case, it is usually when the language is not set properly or there is some other common problem in the keyboard software you have.
In the meantime, you can use another keyboard
If the keyboard of your laptop is not working but you need to use the device and you do not have time to take it to repair, you can also opt for the temporary solution of connecting an external keyboard, either a wired keyboard via USB or directly a wireless keyboard, here everything depends on you. If you have one at home, it will also work for you.
And if your laptop has a touch screen, you can also try to use the Windows touch keyboard that the operating system itself includes. To do this, right click on the taskbar, and in the menu click on the option Show touch keyboard button to mark it as enabled. Then, you will already have the shortcut at the bottom right in the taskbar itself.